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All non online merchandise refund requests should be submitted to the Playa Bowls location itself. The restaurant will then work with you to resolve the issue in a satisfactory manner and all valid refunds will be submitted by the Playa Bowls location for processing.
Reply to your email confirmation. All replies are sent directly to the Playa Bowls customer service team. We will respond to your email in a timely manner and work with you to resolve the issue as quickly as possible. Please note shipping cannot be refunded. Requests for refunds or exchanges must be sent within 30 days of your purchase. Once a request for return or refund is granted, the items must be received within 30 days.
If you need to make a change to your order or have some other immediate issue, please email us at info@playabowls.com with your name, the issue and your confirmation number.
Once a refund request is submitted, it typically takes 3-4 business days for the refund to be processed and show up on your credit card statement. If you haven’t seen an adjustment after about a week, please send us an email at info@playabowls.com, and we’ll let you know the status of your refund ASAP.
If you have any other questions or are having any issues with requesting a refund directly from a Playa Bowls location or via our online merchandise, please send us an email at info@playabowls.com. Thanks!
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